Shipping
Last Updated on May 22nd, 2020
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free world-wide shipping to all orders.
 
Estimated Delivery Times

**Please Allow extra day or two due to the Virus and the Riot**

United States : 5-14 Business days 
United Kingdom : 3-15 Business days 
Australia: 5-17 Business days 
Canada : 7-20 Business days 
New Zealand : 5-17 Business days 
Europe: 5-17 Business days
Rest of The World: 3-20 Business days
 
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
*Please allow minor delays on your shipping times because USPS and our company are working with limited staff due to the current situation.
 
HANDLING
 
All orders will typically be dispatched within 4 business day from our warehouse. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. It is always in our best interests to make sure you receive your parcel in a timely manner and CareFaceClean will assist as much as possible to trace a missing parcel. CareFaceClean not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
 

LOST/MISSING PACKAGES
 
CareFaceClean are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
  
WILL MY ITEMS BE SENT IN ONE PACKAGE
 
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
  
SHIPPING INQUIRIES
  
Please direct any shipping related inquiries to info@carefaceclean.com.
 
30 DAY MONEY-BACK GUARANTEE
CareFaceCLean is proud to offer a 30 day money back guarantee if you are dissatisfied with our face cleaner, for more details on our guarantee please click here.
  
REFUNDS & RETURNS
CareFaceClean will offer a full refund on our items if they are in returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our item. If you wish to return your item, please email us at support@carefaceclean.com.
  
FAQ
  
Q: Do you ship to XY country?
A: Yes, we ship to all countries except for some exceptions. If you don't see your country in the shipping information page feel free to contact us
 
Q: How long does it take to ship?
A: All orders are processed within 2 business days. We pack and ship immediately and have your shipment on the way as quickly as possible, usually it takes 2~9 business days for it to arrive.
 
Q: Can I make changes to my shipping address after I place my order?
A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.


FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping to all orders.
 
Estimated Delivery Times:

**Please Allow extra day or two due to the Virus and the Riot**
 
United States : 5-14 Business days
United Kingdom : 5-15 Business days
Australia: 2-17 Business days
Canada : 7-20 Business days
New Zealand : 5-17 Business days
Europe: 5-17 Business days
Rest of The World: 3-20 Business days

*We process your orders in 24hours.
*All shipping times exclude clearance/customs delays
*Please allow minor delays on your shipping times because USPS working with limited staff due to the current situation.
 
HANDLING
All orders will typically be dispatched within 4 business day from our warehouse. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. It is always in our best interests to make sure you receive your parcel in a timely manner and CareFaceClean will assist as much as possible to trace a missing parcel. CareFaceClean not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
 
LOST/MISSING PACKAGES
CareFaceClean are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
 
WILL MY ITEMS BE SENT IN ONE PACKAGE
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.
 
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to support@carefaceclean.com.
 
30 DAY MONEY-BACK GUARANTEE
CareFaceCLean is proud to offer a 30 day money back guarantee if you are dissatisfied with our face cleaner, for more details on our guarantee please click here.
 
REFUNDS & RETURNS
CareFaceClean will offer a full refund on our items if they are in returned in the original, unused condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our item. If you wish to return your item, please email us at info@carefaceclean.com.
 
FAQ
Q: Do you ship to XY country?
A: Yes, we ship to all countries except for some exceptions. If you don't see your country in the shipping information page feel free to contact us
 
Q: How long does it take to ship?
A: All orders are processed within 2 business days. We pack and ship immediately and have your shipment on the way as quickly as possible, usually it takes 2~9 business days for it to arrive.

Q: Can I make changes to my shipping address after I place my order?
A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.

Roberta Scalden
Founder of CareFaceClean
Copyright 2018 - Roberta Scalden, CareFaceClean - All Rights Reserved